Cancellation And Refund Policy

  1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim a refund of the paid amount. No refund shall be made once the 48hr delivery window starts. In the case of Courier, product cancellation is not possible if the product is dispatched.
  2. Cancellation of order shall be made by mail with Subject: ” Cancellation Request” and sent to [email protected]. Mail shall contain the following details –
    • Order ID:
    • Cancellation Reason:
    • Refund Account Details:
  3. Cancellation shall be initiated after a formal order cancellation request is received.
  4. Refund shall be made under the following conditions:
    • Order was cancelled.
    • Order was not delivered to the recipient. ( This does not include the case for unfounded recipient )
    • If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
  5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.
  6. In case of Cancellation, a 5% charge will be applicable. You will be refunded for the cancelled product, within 7 days of cancellation.
  7. You will be liable to pay one-way shipping charges, in case of cancellation.
  8. Any discounted or exempted amount can not be claimed for refund.
  9. In all matters concerning Cancellation and refund, Aruna Masala shall have the deciding hand.
  10. Aruna Masala may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
  11. If you have any questions/comments about our Cancellation And Refund Policy, please email us at [email protected]